Shipper/Receiver – Ottawa

As a Shipper-Receiver reporting to the Parts Manager, you’ll ensure efficient service, maintaining up-to-date inventory. Responding to internal customer requests, you’ll play a vital role in the department, providing fast and efficient service, tracking inventory, and optimizing the distribution of received equipment.

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Department: Parts

• Coordinate rental and replacement requests;
• Manage courtesy requests, allocate contracts, oversee tool rental, and handle demos;
• Support P21 order resolutions, collaborate for approvals, and acquire proof of insurance;
• Facilitate pre-delivery calls, ensure system updates, and archive documents;
• Assign and transfer equipment, prioritize preparation for rental requests, and monitor statuses;
• Process daily cyclical and end-of-lease billing, manage returns, and renew Certificates of Insurance;
• Communicate with “owner” and “tenant,” prepare sublease agreements, and collect necessary information;
• Diligently monitor various portals and conduct checks for enhanced customer account information;
• Identify order for transports, grant carrier requests, and create Freight Purchase Orders;
• Review and authorize carrier invoices, contact customers for delivery coordination;
• Manage dedicated transportation from Toronto to Quebec and dealer network.

• Minimum of 3 years of experience in a similar position;
• Good knowledge of industrial parts;
• Experience in the industrial equipment or machinery sector is an asset;
• Proficiency in the Office suite and ERP systems is an asset;
• Hard-working, versatile, and motivated;
• Organizational skills, rigorous, and meticulous;
• Good physical condition and manual skills;
• Quick learning ability;
• Customer service skills;
• Sense of organization and discipline;
• Autonomy and resourcefulness.

• Salary based on your experience.
• Daytime schedule from Monday to Friday.
• Possibility of overtime.
• Work clothing and boots provided.
• Telemedicine service from day one (Telus Health).
• Group insurance paid at 75% by Manulift.
• Group RRSPs and DPSPs.
• Participation in team activities, recognition evenings and family days.
• Amount allocated for physical activity.
• Collaborative leadership.
• Generous referral bonus of up to $ 5000 depending on the position.